The buyer chooses the wrong return reason. If you or your buyer are in a remote location, ParcelPoint may charge a surcharge of up to $12. I recently purchased a new Keurig K450 from a seller on ebay. The $**. I am registered on American eBay. A seller refuses to return money on eBay? The seller refuse to send return label I want ebay to step in GetHuman4914155's customer service issue with eBay from June 2020 I have an eBay seller marking up my Amazon prices and then ordering from me and having me fulfill their orders… I know many will say that’s capitalism at its finest in a free market… I don’t totally disagree. Appeal eBay's decision about a return or missing item for buyers. To change your handling time from the eBay mobile app, go to your Preferences screen, and select Handling Time. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. A new eBay scam using its own return label We’ve lost the item and our money, but the auction site won’t do anything to stop it Agreeing a return … High buyer expectations and the odd unsatisfied customer mean it’s crucial you get this right. PO Boxes or parcel lockers can’t receive ParcelPoint returns. No option to decline. /r/Ebay The unofficial eBay subreddit. You can send them a return label or set up the listing to offer free returns that provide a label automatically to the buyer when they request a return. decided to give him a full refund and charged my PayPal account. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original postage cost. The package was shipped quickly and the item is in great condition. The power button doesn't work. Dad is a private seller. When requesting a return on an item, buyers are asked to select a reason for their return. It arrived today and all I can say is, wow. **Not currently supported by eBay in-flow returns service. *These prices cover returns between metropolitan and major regional areas, including interstate returns (e.g. eBay initially advised he had the right to refuse the return… The buyer did not return the damaged item, but eBay Resolution Dept. The only difference between a seller whose policy is No Refunds and a seller who accepts refunds is who pays for the return shipping. The eBay return label service allows buyers to print a pre-paid postage label for sending an item back to the seller. Return shipping. Because eBay refuses to believe it. Ebay said since they have signed the package,they have 3 days to refund,else Ebay will do it for them. FedEx instructed me they must create a "call tag" to pick the item back up and send it on the way but they refuse. Beginning September 14 th 2020, eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform. I've now presented eBay with a recording of FedEx saying it's eBay's fault and they STILL won't do anything, telling me it's up to me or FedEx. I sent the package back last week, but the seller won't sign for it and won't reply to my messages now either. Automation of returns and refunds saves sellers time, and enables them to process returns faster. Seller should THEN take it up with Fed EXP. While most sellers offer a returns policy equivalent to Amazon.com’s, some seller returns policies may vary. The seller then emailed me and informed me that he only excepts money through bank deposit. Can a seller refuse to ship if warned there is a high likelihood of the item not arriving? Once recieved though, I realized I had ordered it in a different edition than what I wanted and I take the blame for that, as the seller sold their item as described. The funds are then transferred from the seller's PayPal account to whatever source the buyer used to fund the payment, and the transaction fees the seller paid to eBay are refunded by PayPal. Hi there, i sold a wood burning Dover stove, which normally go for around $320 but i sold it for around about $170. We’ll send an email to your Messages - opens in new window or tab with the subject line “Send the item back” with all the details of your return request. You get a refund. PayPal Overrules eBay Seller's No Refund Policy: by: Ric : Fri Jan 18 12:15:08 2013: eBay and PayPal could easily take steps to avoid these kinds of false claims but they refuse to do so because of the company's anti-seller bent. Appeal eBay's decision about a return or missing item for buyers. It does add some confusion to the return process though. T or F? I recently bought at item as Best Offer. I need eBay to make this, right! If you don't agree with our decision after we've stepped in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. eBay encourages all sellers to offer a competitive return policy; you can choose to offer anything from no returns to 60-day free returns depending on your business model. 74.8k members in the Ebay community. For a DOLL !!!! I was letting my daughter on my phone for a while I was cooking and she accidentally purchased a $50 Sports doll from eBay $50!!!! Seller Return Policy When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return will be sent back to the seller instead of Amazon.com. If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Amazon and eBay often issue refunds before the seller receives the return, and buyers can take advantage of this and never send the item at all. What will happen if eBay Seller refuse to receive the return? It was received within 10 working days. The seller sent me the wrong item, and when I let them know, they told me to start a case about it so they can help me. Sydney to Perth). As my case, the Seller has no intention to receive my return, and just left it in the USPS Post Office. No invoice or packing slip was included. So I immediately requested for a refund, and eBay said that the seller would get back to me within three days to days in, my request has been denied so I messaged the seller to see why it was denied. The eBay return label service will be offered when: a buyer requests to return an item purchased on eBay.com.au; the seller accepts the return request; Adopting the right approach to returns can not only have a positive effect on your sales but also on whether your buyers return. In cases where the item they’ve received is the wrong one or doesn’t match the description, doesn’t seem authentic, or is damaged or missing parts, the seller is responsible for return … Veles offers free returns in accordance with eBay return policy. The seller told me he needed to know the … The water reservoir has a huge crack running up and down it that leaks water. Buyers can return items just within the allowed return period to apply more pressure on the seller to process a refund quickly. How you manage returns on your listings is an important part of your customer service. The item shows as eligible for PayPal seller protection. Seller was notified * minutes after incorrect purchase was made. I bought a phone for cheap in late August from a German seller. Delivery was dropped @ porch. Seller bought item, repaired it and is demanding money. However, the listing did say he accepts returns. 3 min article; Best practices for avoiding and handling issues with buyers. Seller said the shipment could not be stopped & that I should refuse delivery. Is there any TIME LIMIT to the return policy? Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. Preventing returns is about more than protecting the seller rating and feedback score. Anyway, in the case, they responded with telling me to send back the item, and ebay's final decision was the same. I thought buyer had to RETURN an item to get a refund. This sounds quite simple, but the confusion comes when the seller doesn't have sufficient funds in their PayPal account to cover the refund. We do not get a choice in the matter is the blunt answer to the question. Paypal decided in my favour in a case to get me a refund. The package never arrives. There are four seller levels, Top-Seller Plus, Top Seller… The item is heavy, expensive and electronic in nature. Now a customer is contacting me directly for a refund, but the order isn’t even in his name. If you’re using eBay on a desktop device, you can change your handling time by selecting the Handling Time field when you list an item, and then making a selection from the drop-down menu. A 30-day satisfaction guarantee unless otherwise stated in the listing. The seller already said on the return request that he would accept the return - it's only in messages to me that he is saying now that he won't accept it, or refund me for that matter - so would Ebay then just look at the fact that he "officially" accepted the return request, and turn me down for my refund? User account menu • Buyer wants a return but refuses to return item. Seller refuses to accept return. The seller has a 100% feedback and the item description said that the item was fully functional, implying that it had no problem. When the seller accepts your return request, you’ll either receive a return shipping label from eBay or the seller, or you’ll be asked to purchase a label directly from a carrier. The seller refused to refund the item, directing me to his returns policy, which denies customers the right to return items. Before opening a return - please contact us so we can find a correct way to handle you issue. Fed Exp does not offer insurance,it offers indemnity-$100 max for lost or damaged item,if jewelry (watches are jewelry),$1000 max. Seller sent me a dress that was 'new' but is actually broken and wont stay shut. Yesterday I purchased a phone from eBay for $500, I then paid for it today through PayPal. After a long delay Seller claims that the return period had expired. Ebay will FORCE a refund if required from the seller. The buyer is insisting on a return with full refund. Disputing feedback you received If you believe the feedback you received from a buyer isn't accurate or fair, you can try to resolve the situation by either replying to the feedback, or requesting a feedback revision. This update also enables a streamlined returns experience for buyers by providing them immediate access to return … But i have to submit postage details before the 29th or the case will close and I wont receive my refund. I then asked him to refund the money through PayPal, he said he could not because he had reached his "limit". About return and refund, it seems that Paypal need to confirm the seller receive the return before starts refunding to the buyer. They refuse to do absolutely anything. Guarantee unless otherwise stated in the matter is the blunt answer to the did. 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